Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
ReturnsWe hope that you love your item. If you do not you can return your item within 14 days of your item being delivered.
Please note that you are responsible for the costs of returning the item unless it has been delivered to you in error. If an item has been delivered to you on a pallet, we would expect it to be returned on a pallet. Any items received damaged due to not using the appropriate delivery method for the item will be returned to you and no refund will be given.
All returned items must be in their original packaging with their original tags and labeling. It must not be used, installed or modified. Items that have been assembled or part assembled cannot be returned or exchanged.
We stand by our fantastic products-if your order arrives damaged or defective we will arrange a replacement for you straight away if it has been reported prior to assembly.
Exceptions to be aware of - We cannot accept returns on custom made to order items, sale items or special order items. Any items that are non returnable will state non returnable before you place your order.
What if my order arrives damaged?
Items are packed and packaged to withstand damage during shipping. If an item looks damaged or parts are missing, you may conveniently request a replacement by emailing us or if you prefer give us a call and we will be happy to arrange a replacement as soon as possible.
We do not store credit card details nor do we share customer details with any 3rd parties.
Once an item has been returned we aim to refund within 3-5 working days of receiving the item in a re saleable condition. You will not be refunded any original postage costs to send the item to you.
We aim to deliver within 7 working days, longer delivery times can be expected for 2 large items. If there are any delays we will inform you of this. For bespoke items the lead time varies, we will advise you of expected lead times for bespoke special order items when you have placed your order.
If you would like to cancel your order please let us know within 48 hours of placing your order. See our returns policy for details on returns.